Rules and regulations

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Per airport regulations, drivers must adhere to the terms below. Failure to do so may result in the receipt of a citation or even restriction of access to airport trips. Please note that Ridvy will not pay for any citations that drivers may incur.

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Domestic terminals:

• TNC pick-ups:

  • Level 5 of the Domestic Parking Garage

• TNC drop-offs:

  • All TNCs can drop off curbside on the Departures or Arrivals levels, or on Level 5 of the domestic garage.

International Terminal:

• TNC pick-ups:

  • All TNCs pick up on the Departures level in the designated “Ride App Pickup” area on the center island (Zones 14–17).

• TNC drop-offs

  • On the Departures level, TNCs may only drop off in the designated “Ride App Pickup” area on the center island (Zones 14–17).

  • TNCs may also drop off curbside on the Arrivals level.

 

NOTICE: TNC VEHICLE PRESENCE ON ANY AIRPORT CURBSIDE IS STRICTLY LIMITED TO ACTIVE PASSENGER LOADING AND UNLOADING. STAGING OR WAITING AT ANY AIRPORT CURBSIDE IS ABSOLUTELY PROHIBITED. 

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When picking up passengers, be sure not to wait for too long of a time at the terminal. Unlike in the case of civilian drivers, airport officials will not tap on your window and ask you to move. They will write a citation, send it to Ridvy, and we will be forced to collect.

 

Please also be mindful of crosswalks at the airport. Any vehicle that stops in a crosswalk (even briefly) is liable to be cited.

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Passenger Pick-Up locations